Frequently Asked Questions

How do I request an interpreter?

To request an interpreter, download the app on your mobile or desktop device, or access it through your web browser. Follow the steps and create a new account. Then, choose the nature of the interpretation project and the date/time of the appointment to instantly see the quote. Next, choose an interpreter, and finito!

What happens if the instant word count is incorrect, or the translated word count is higher/lower than the initial count?

If you see inconsistencies between the document and the app, contact our team at projects@cuztranslation.com.

What happens if the translator doesn’t deliver?

We have a strict rule for our translators to inform clients of any problems that may interfere with the project ahead of time. So in case of a problem, the translator will reach out to you and inform you of the issue. In that case, the translator can send a request to delay the project. But in case of an unexpected problem, we reach out to the next available translator for you and help finish your project. So no matter what happens, you can trust us to deliver.

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